Frequently Asked Questions

If you feel there is a question of whether your home or business is connected to the sewer system, please call Brighton Operations Center at (585) 784-5280.

If you need to know where the sewers are because excavation work is being planned call Dig Safe at 811. If you need to know the location of sewers for any other reason call Brighton Operations Center at (585) 784-5280.

Call Brighton Operations Center at (585) 784-5282 where personnel are on call 24 hours a day. If a Dispatcher is not inside the building, a telephone answering service will take any messages and forward it to a Sewer employee. The employee will return your call and respond to the problem.

The Town of Brighton does not recommend or endorse any plumber. It is advised to call around and get a few estimates for any work that you need to have done. We do have a list of plumbing contractors that are licensed with the City of Rochester and have also taken out a license to work in the Town of Brighton. Call the Brighton Operations Center at (585) 784-5280 for a current list.

There is no charge whether there is a problem found with the public sewer or not. If any problems are found with the property owners plumbing, it will be the owner’s responsibility to have it repaired at their own expense.

If the odor is outside or inside contact Brighton Operations Center at (585) 784-5280. A frequent cause for inside odors is a dry trap. Pouring a quart of water into all sinks, showers/tubs and floor drains may correct this problem. If it is felt that the odor may be of an explosive nature (Natural Gas) leave the building immediately and call 911 from a neighbor’s house.

Water being splashed out of the toilet may occur when the Sewer Department is cleaning sewers. This sometimes happens when there is a problem with the plumbing inside your house. Contact Brighton Operations Center at (585) 784-5280 who will determine if your problem occurred when the sewer main was being cleaned.

It is generally because there is excavation work being planned in the area and the person, company or utility planning the work has requested "locations" through Dig Safe. The flags mark the location of buried utility lines. Before the Sewer Department would do any major excavation work (backhoe type work) on your property you would be contacted unless an emergency situation occurs.

If any new connections, additions to, or repair work is needed to the storm or sanitary sewer system, Permits are required. See permit section for details or call our office 784-5282

Please read this sewer brochure or contact Brighton Operations Center at (585) 784-5280.

Street flooding, catch basins that are in disrepair, standing water, or other storm related water problems, contact Brighton Operations Center at (585) 784-5280.

When manholes are built the tops of the manholes are left accessible. Later when homes and businesses are built manholes are occasionally buried in yards and driveways. The Sewer Department Routine Cleaning Crew usually locates these "lost" manholes when they clean the sewers. The buried manholes are then turned over to the Repair Crew that adjusts the manholes to grade so they are accessible again. Manholes can be adjusted using the 16 inches of allowable adjustment between the manhole cone and frame.